Returns
We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@prohempsupply.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@prohempsupply.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. The only items eligible for return are products that are completely sealed and can not be tampered with. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We offer Cold Pack shipping options. Please select Cold Pack shipping to avoid damaged/melted products. We do not replace heat damaged products.
Exchanges
We do not except exchanges.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, less the original shipping fee and merchant processing fees. Please remember it can take some time for your bank or credit card company to process and post the refund too. We offer lower rates than what we pay for shipping, in any case of money issued from an order, we will deduct what we have paid for shipping (ex: we charge $5 to customer and we pay $9 for shipping, $9 will be deducted)
Cancellations
You may request to cancel an order before it is shipped. If we cancel the order and issue a refund, processing fees will be deducted.